Policies and Processes
The work of NHS Surrey Heartlands is supported by a range of policies and processes. You can read the full list of our policies below, including links to the individual policies.
If there is a policy you wish to read that is not available please contact our Governance team at:
Corporate policies
- CORP01 Framework for Policies v2.1 [pdf] 405KB
- CORP02 Risk Management Policy v2.0 [docx] 152KB
- CORP03 Serious Incident Policy v1.0 [docx] 347KB
- CORP04 Emergency Preparedness Resilience Response Policy v4.0 [docx] 157KB
- CORP05 Complaints Handling Policy v2.2 [docx] 305KB
- CORP06 Anti-Fraud Bribery and Corruption Policy v1.3 [docx] 626KB
- CORP07 Business Continuity Policy v4.0 [docx] 259KB
- CORP08 Incident Reporting and Management Policy v1.1 [pdf] 394KB
- CORP09 Health and Safety Policy v2.0 [docx] 156KB
- CORP10 Lone Worker Policy v2.0 [pdf] 385KB
- CORP11 Standards of Business Conduct and Conflicts of Interest Policy v1.0 [docx] 603KB
- CORP14 Security Policy v2.0 [docx] 195KB
- CORP15 Violence Prevention and Reduction Strategy and Policy v1.1 [docx] 128KB
- CORP16 Quality Equality Impact Assessment Policy v2.1 [docx] 225KB
- CORP17 Fire Safety Policy v2.0 [docx] 199KB
- CORP19 Social Media and Digital Content Policy [docx] 503KB
- CORP21 Information Quality Policy v2.1 [docx] 258KB
- CORP22 Risk Stratification Policy v2.1 [docx] 129KB
- CORP23 Patient Safety Incident Response Framework Policy v1.0 [pdf] 676KB
Information Governance Policies
HR Policies
- HR01 Adverse Weather and Travel Disruption Policy v1.2 [pdf] 239KB
- HR02 Appraisal Policy v2.0 [docx] 223KB
- HR03 Managing Performance Policy v1.1 [pdf] 611KB
- HR05 Grievance Policy v1.1 [pdf] 654KB
- HR06 Disciplinary Policy v1.1 [pdf] 727KB
- HR07 Alcohol and Substance Misuse Policy v1.2 [pdf] 294KB]
- HR08 Equality Diversity Inclusion Human Rights Policy v2.0 [docx] 117KB
- HR09 Annual Leave Policy v2.0 [docx] 397KB
- HR13 Learning and Development Policy v2.0 [docx] 249KB
- HR16 Maternity Adoption Shared Parental Leave Policy v2.0 [docx] 386KB
- HR17 Organisational Change Policy v1.2 [pdf] 551KB
- HR18 Recruitment and Selection Policy v2.0 [docx] 799KB
- HR20 Managing Attendance v2.1 [pdf] 477KB
- HR21 Freedom to Speak Up Policy v2.0 [pdf] 284KB
- HR23 Agile Working Policy v1.0 [pdf] 410KB
- HR25 Domestic Abuse Policy v2.0 [docx] 138KB
- HR29 Civility and Respect at Work Policy v1.1 [pdf] 565KB
- HR31 Flexible Working Policy v1.1 [docx] 365KB
- HR32 Fit and Proper Persons Policy v1.0 [pdf] 980KB
- HR33 Pregnancy and Baby Loss v1.0 [docx] 216KB
- HR33 Pregnancy and Baby Loss NHS England adapted version [docx] 8MB
Finance and Contracts Policies
- FIN01 Clinical Procurement Policy v2.0 [docx] 483KB
- FIN02 Contract Management Policy v1.2 [docx] 741KB
- FIN03 Budget Virement Policy v1.0 [docx] 63KB
- FIN04 Detailed Financial Policies v1.0 [docx] 127KB
- FIN05 Financial Policy Summary v1.0 [docx] 85KB
- FIN06 Losses Special Payments Policy v1.0 [docx] 93KB
- FIN08 Standing Financial Instructions v1.0 [docx] 195KB
- FIN10 Reimbursement of Non Staff Policy v2.0 [pdf] 608KB
- FIN12a Procurement and Management of Consultants Policy v1.0 [docx] 75KB
- FIN12b Consultancy Spending Controls Policy v1.0 [docx] 180KB
Clinical, Quality and Safeguarding Policies
- CLIN01 Individual Funding Request Policy v1.2 [docx] 235KB
- CLIN02 Treatments Not Routinely Funded 1 v1.6 [docx] 211KB
- CLIN03 Treatments Not Routinely Funded 2 v1.6 [docx] 281KB
- CLIN05 Assisted Conception Policy v1.3 [docx] 482KB
- CLIN06 Safeguarding Adults and Children Policy v3.0 [pdf] 1MB
- CLIN07 Safeguarding Supervsion Policy v3.0 [pdf] 844KB
- CLIN09 Interface Prescribing Policy v2.1 [pdf] 483KB
- CLIN10 CHC Operational Policy v3.0 [docx] 447KB
- CLIN12 Individual Funding Requests Stanard Operating Procedures v1.1 [pdf] 750KB
- CLIN13 Prevent Policy v2.0 [pdf] 694KB
- CLIN14 Continuing Healthcare Disputes Policy v2.0 [pdf] 424KB
- CLIN15 Continuing Healthcare Choice and Equity Policy v1.0 [docx] 239KB
- CLIN16 Personal Health Budget Policy v1.2 [docx] 1MB
- CLIN17 NHS Prescribing During After Episode Private Care v1.0 [pdf] 394KB
- CLIN18 Managing Unwarranted Variation v1.0 [pdf] 365KB
- CLIN20 Biological Biosimilar of Best Value v1.0 [pdf] 884KB