Children and young people

Within Surrey Heartlands we aim to achieve sustainable, high quality physical and mental health care for women and children that is responsive to diverse local need and affordable to the system.

This will be achieved through working better together with children and their families across the organisations who commission the services and the organisations that provide the services – building on local good practice.

Looking after your children

  • The Healthy Surrey website provides parents and carers with advice and information on how to manage minor illnesses and injuries in babies and children and clear guidance on when to seek help.
  • Information on Learning Disabilities and Autism can be found on this section of our website.
  • Here are the UK Health Security Agency’s top 5 things you can do to help protect your little ones under age five and reduce the risk of infections for your family this season.
  • It can be difficult to tell when a baby or toddler is seriously ill, but the main thing is to trust your instincts. The NHS website has a checklist of warning signs that might indicate if your baby or toddler is seriously ill
  • It can be tricky deciding whether or not to keep your child off school, nursery or playgroup when they're unwell. If your child does not have coronavirus symptoms or they have had a test and it was negative, follow this NHS advice to check if your child is too ill for school.

Health and wellbeing

As well as providing care when required, we want to help people to avoid preventable ill-health. We’ll do this by enabling local people to make the right choices for them and their families through support, information and access to early intervention to stop physical and mental ill health at an early stage.

The NHS Long Term Plan supports this focus on prevention and early intervention. Drawn up by those who know the NHS best – frontline health and care staff, patients and their families and other experts – the Long Term Plan is ambitious but realistic. It will give everyone the best start in life; deliver world-class care for major health problems, such as cancer and heart disease, and help people age well.

If you would like information about supporting you and your family’s health and wellbeing, please visit the Healthy Surrey website.

Children's health

Children’s health needs are met by many different organisations across the Surrey Heartlands system.

Children and Family Health Surrey provide NHS community nursing and therapy services for children and families in Surrey. For details of services, advice and support visit the Children and Family Health Surrey website.

0-19 Advice Line

Families with children from birth to 19 years old can call the Surrey-wide 0-19 Advice Line on 01883 340 922. This is available from 8am to 5pm, Monday to Friday (excluding bank holidays) and provides support on all aspects of child health, development and parenting.

GP’s, health visitors and school nurses are usually a first point of contact for children’s health needs and can signpost into other services if required.

For more information about services provided in Surrey Heartlands, please see the links below: 

Emotional health and wellbeing

Mindworks Surrey is the new emotional wellbeing and mental health service for children and young people in Surrey. The way services are being delivered is being transformed under Mindworks Surrey which is an alliance of NHS and local and national voluntary sector organisations. The focus is on providing the support that children and young people want and need, where they want and need it, and in a way which best suits them.

For more information on emotional wellbeing and mental health services for children and young people visit the Mindworks Surrey website.

24/7 Mental Health Crisis Line

If you are worried about yourself, a friend or your child your young person, call the 24/7 mental health crisis line free on 0800 915 4644.

You can talk with a trained call handler who will provide advice, support and signposting to a range of community services. The line is available for children and young people from the age of six living in Surrey.

Special educational needs and disability (SEND)

A child or young person has special educational needs and disabilities if they have a learning difficulty and/or a disability that means they need special health and education support, we shorten this to SEND.

The SEND Code of Practice 2014 and the Children and Families Act 2014 gives guidance to health and social care, education and local authorities to make sure that children and young people with SEND are properly supported.

To find out more about SEND services in Surrey, please see the following links:


Safeguarding means protecting a citizen’s health, wellbeing and human rights; enabling them to live free from harm, abuse and neglect. It is an integral part of providing high-quality health care.  Safeguarding children, young people and adults is a collective responsibility.

All staff, whether they work in a hospital, a care home, in general practice, or in providing community care, and whether they are employed by a public sector, private, or not-for-profit organisation, have a responsibility to safeguard children and adults at risk of abuse or neglect in the NHS.

please visit the Surrey Safeguarding Children Partnership website.