Citizen Ambassador Programme

Running since 2017, the Citizen Ambassador (CA) Programme is a peer-led research and engagement programme. An important distinction of the CA Programme is that it is delivered by Healthwatch Surrey to ensure that it remains independent from the NHS.

Our Citizen Ambassador Programme in Surrey Heartlands

The CA programme exists to increase the reach of direct, critical, and honest feedback to all areas of our health and care system.  In 2018 the Citizen Ambassador Programme was awarded the ‘NHS 70 Healthwatch England’ award for putting people at the heart of care.

We currently have six citizen ambassadors (CAs) who deliver research projects across the following topics: Digital, Mental Health, Prevention, Cancer, Equalities and Women & Children. The CAs are recruited from a range of backgrounds and are given research training to support them to carry out their roles. They each work 15 hours a month.

Typically, CAs are people with direct or indirect experience of the topics they are linked to, and they tend to be people with previously little experience of taking part in public involvement or service transformation initiatives. CAs are people who bring fresh insights into our system and act as the ‘critical friend’ to our services. Our Citizen Ambassadors often come to us with new ideas for projects that shine a light on important topics that might not have been brought to our attention otherwise.

Meet the team

Anita Cooper

Anita Cooper

Surrey Heartlands Citizen Ambassador

Cancer

Non Hill

Non Hill

Surrey Heartlands Citizen Ambassador

Digital

Michael Frean

Michael Frean

Surrey Heartlands Citizen Ambassador

Mental Health

Leigh Smith

Leigh Smith

Surrey Heartlands Citizen Ambassador

Equalities

Laura Bonsis Pozo

Laura Bonsis Pozo

Surrey Heartlands Citizen Ambassador

Prevention

Bex Guy

Bex Guy

Surrey Heartlands Citizen Ambassador

Women and Children