Surrey Care Record

When you visit a healthcare professional, it’s vital that they can see all of your health information. Once they know more about you, such as your allergies, medications, diagnoses and treatments, they can better provide the care you need. This is especially the case if there is an emergency.

Improving your care

The Surrey Care Record, developed by clinicians themselves, supports your care by putting all your health information in one safe and secure digital place. With comprehensive information about your health immediately to hand, clinicians can then use this information to provide the essential and sometimes life-saving care you need.

For example, if you are admitted to hospital in an emergency, the A&E team can see your past treatment, any allergies or medications, and you won’t have to retell your medical condition. Your GP can look at test results or future appointments from your local hospital, and you won’t have to keep re-telling your medical history.

Only staff with appropriate authorisation have access to your information. And by using secure electronic systems, your information is held and shared more safely than the traditional methods of letters, forms, faxes and phone calls.

“The Surrey Care Record helps everyone involved in your care understand your health history. With this information they can make the health decisions that are right for you – whether that’s during a routine appointment or in an emergency.”

Dr. Andrew Sharpe
GP Lead for the Surrey Care Record
Chief Clinical Information Officer for Surrey Heartlands

Data Sharing and Privacy Notice

Only authorised care professionals can access the parts of your care record that helps them to deliver your care. Only approved staff can log onto the Surrey Care Record and all access is logged.

All organisations involved with the Surrey Care Record are legally required to explain how, why and with whom they share your health and care information, through a privacy notice.

You can view a list of all GP practices and other organisations who are participating in the Surrey Care Record [pdf] 161KB GP practices and other organisations who are participating in the Surrey Care Record.

Please see the Surrey Care Record Privacy Notice May 2024 [docx] 74KB for further detail about how personal data included in the Surrey Care Record is used and protected. The Privacy Notice also provides information on how individuals can exercise their rights with respect to data shared via the Surrey Care Record.

Right to object

You have the right to object to the sharing of your data via the Surrey Care Record. However, we strongly recommend the sharing of data as real world experience demonstrates that it leads to higher quality and safer care. An objection to sharing your information will mean that your data will not be shared for any kind of direct care, including extended hours GP access and emergencies. If you do wish to object, you should therefore contact your GP practice and the other organisations involved in your care and understand what it means for you.

Working with Thames Valley and Surrey

The Surrey Care Record is also contributing to the wider health and care strategy across the wider Thames Valley and Surrey region, which will eventually lead to improved cross-border sharing of information, joining up health and care services people receive outside of their local area. For more information, please visit the Thames Valley & Surrey Local Health Care Record website.