News and media releases from the Surrey Heartlands area
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Surrey ranks above national average for patient satisfaction
The recent national GP patient survey has revealed high levels of satisfaction with local GP and pharmacy services in Surrey Heartlands, with results exceeding the national averages across key areas of patient experience.
The findings show that 94% of patients had confidence and trust in the healthcare professional they saw and spoke to (above the national average of 93%) and 91% felt that their needs were met during their last appointment (above the national average of 90%).
93% of patients in Surrey Heartlands also reported that they were involved as much as they wanted to be in decisions about their care and treatment (above the national average of 91%).
The GP Patient Survey is a large-scale, independent survey conducted annually in England to gather feedback from patients about their experiences with general practice (GP) services.
Dr Charlotte Canniff, a GP in North West Surrey and Joint Chief Medical Officer for NHS Surrey Heartlands, said:
We’re very pleased to see that our patients are having a positive experience.
We recognise the significant pressure on primary care services, and our dedicated health and care professionals continue in their efforts to ensure patients receive the care and the service that they need.
These results are a testament to their commitment and hard work.
This feedback also reflects our ongoing efforts to improve primary care access and services across our communities, and we are exceptionally proud to be amongst the top performing Integrated Care Boards in the country.
The findings also showed:
- 85% of patients who managed to contact their practice knew what the next step would be in dealing with their request (above national average of 83%).
- 89% had a good overall experience of pharmacy services (above national average of 88%) and a 3% increase on the previous year.
- 78% reported a good overall experience of their GP practice (above national average of 75% and a 3% increase on the previous year.
The GP Patient Survey is run by Ipsos on behalf of NHS England and is conducted annually to gather patient experience data about GP practices, and services pharmacy and dentistry.
It is sent to millions of patients aged 16 and over who are registered with a GP practice in England.
Over 11,000 people in Surrey completed the survey which ran between 30 December 2024 and 1 April 2025.
Find out more about the annual GP Patient Survey